![]() ![]() Although eCommerce may take a lot of work, it is still possible to generate sales as you sleep or earn revenue while you are away from your store. Convenience: E-commerce can occur 24 hours a day, seven days a week.Mind that we/I work our butts off to maintain our seller performance standards, feedbacks, and seller status.now all for nothing for such simple (but complicated) issue. ^^^^^ Domino effect - all above associated with the seller hub problem. Lost "Top Rated Seller" status internationally Overall Late delivery rate increased dramatically Overall Late shipment rate increased dramatically ![]() Impact on my eBay Store so far (assumed this a month ago, when problem originally happened): I get, they start with basic settings, which is every time a failure.one says they will escalate the issue, but I never hear back.I start getting technical help, but its the same basic steps every rep takes and its a revolving cycle and no-one is able to help :X Going back and fourth, back and fourth ~ still no solution, nobody even mentions of any changes (if there actually has been or not?) to the seller dashboard. Update on my situation: Still did not get any help, I have been trying to reach out to eBay to find the "internal technical team" or "blue team" - always reach basic customer service or basic technical support team. Please don't make assumptions based on the work you do or things you sell, and when you started.On the other hand, when you're selling volume ~ and processing orders with MULTIPLE distributors, including all the other things associated with "eBay" work, what you speak of: keeping track of shipment + calculating handling time, processing time, sale date, and shipment option is not the easiest thing to do amongst all other things associated.thank you for your input though! When I started to sell on eBay ~ I started off with the "New" Seller Dashboard. Just another SH bugaboo.ĭoes show the ship by dates, so although inconvenient, nobody can complain they are lost and don't know when to ship (plus a seller should know when they have to ship anyway - simple math: sale date + handling time and skip weekends and holidays) If the "ship by"date was displayed in SH before, I doubt it was removed intentionally. The SH Overview tasks panel just shows "Print Labels and ship 1" (again, don't know if it is supposed to show "ship by" date) (think my view is like the old Selling Manager view) Note that I think I'm uses the old, "classic" SH Orders pages - I opted out of the new view, so may be different. Basically noplace I can find in SH shows a "ship by" date for sold items. Nor does the SH sales record, if it is supposed to. My Seller Hub Orders page does NOT indicate any ship by date, if it is supposed to. there is a thread in the seller hub category here to opt back into the new if you want to. so if you opted out of the new to see the tax note and old hub you lose the ship by date. The ship by date is on the new seller's hub, but the note that taxes collected is only on the old. Please help! ~ Contacted eBay 2 times today, reps are not acknowledging the fact that such options even exist! The page looks like it has converted back to the "old school" sellers dashboard. When going to "Orders" tab, under "Actions", I only see the option to "Print Shipping Label" However, the "Ship by Date" has disappeared. ![]() If you still need help, visit our help going to My "Seller Hub" under "Overview" Tab, my "Tasks List" has disappeared (one that shows breakdown up all current tasks, for example "ship within 24 hours", "overdue", "you have a message from buyer",etc.Īnd it only shows "Tasks", which sonly gives me the option to view " Print labels and ship" - and the quantity to ship. Our server is down, but we’ll have things back to normal soon. (I have eBay "My Orders" saved as Home TAB in Safari) When I restart the browser it says: When I go to edit the listing, the images of the product never load, just have a circle constantly circling around. IDK ~ eBay support isn't really helping either. I feel like it has something to do with "Shipping Notifications" and have to dig deeper into shipping options.? But then again my "manage all orders" view has change -looks like old eBay "orders" page (but not fully). Please see some screenshots I've attached. Just simply says "Print shipping label" ~ before it used to say "Overdue", "Ship Within 24 Hours", or "Ship By.(date)". I went to "customize", the "Tasks" is selected - but it does not have any sub-options - not sure whether it should or shouldn't?Īt the same time, my "Ship by Date" has disappeared from "Manage all orders" tab. ![]()
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